Part of my order is missing

If part of your order is missing, it is likely that the fulfillment center split it into multiple packages. Please allow 24-48 hours for the courier to deliver all parts of your order. This is especially common for large and bulky items. For example, a patio set may be split into 4-5 different packages but only appear as one item in our system.

If you have any concerns, feel free to contact us. We can check if there is an additional tracking number available.

My entire order is missing

If your entire order was marked as delivered, but you cannot locate the package, please follow these steps:

1️⃣ Check all around your house. Couriers try their best to leave packages in a safe place. This could be behind a gate, in the side yard, or in a mailroom (for apartment complexes).

2️⃣ Check with your neighbors. While rare, couriers may leave your package with the neighbor (either by mistake or because you were not home).

3️⃣ Wait another 2 business days. The courier may have marked your package as delivered by mistake. In this case, it will arrive within the next 2 business days.

4️⃣ Contact the local station (e.g. UPS, FedEx, etc) and see if they can provide you with more info. To find out who is delivering your order, check the Order Status page.

5️⃣ If you still can't locate your package, please contact us and we will work with you to get it resolved.